1. Introduction
MyTip ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital tipping platform and mobile application.
This policy applies to all users of the MyTip platform, including customers who send tips and service workers who receive tips.
2. Information We Collect
2.1 Personal Information
- Name and contact information (email, phone number)
- Identity verification documents (ID number, passport)
- Banking and payment information
- Location data when using the app
- Profile information and preferences
2.2 Transaction Information
- Tip amounts and frequencies
- Payment history and wallet balances
- QR code scanning data
- Service worker interactions
2.3 Technical Information
- Device information and unique identifiers
- App usage analytics and performance data
- IP address and network information
- Camera access for QR code scanning
3. How We Use Your Information
We use your information to:
- Process tip transactions and maintain wallet balances
- Verify your identity in compliance with South African financial regulations
- Provide customer support and resolve disputes
- Send transaction notifications and important updates
- Prevent fraud and ensure platform security
- Improve our services and develop new features
- Comply with legal and regulatory requirements
4. Information Sharing and Disclosure
We may share your information with:
- Payment Processors: To facilitate transactions and wallet management
- Banking Partners: For account verification and fund transfers
- Regulatory Bodies: As required by South African financial laws
- Service Providers: Third-party vendors who assist with our operations
- Legal Authorities: When required by law or to protect our rights
We do not sell your personal information to third parties for marketing purposes.
5. Data Security
We implement industry-standard security measures including:
- End-to-end encryption for all financial transactions
- Secure data storage with regular backups
- Multi-factor authentication options
- Regular security audits and monitoring
- PCI DSS compliance for payment processing
6. Your Rights
Under South African data protection laws, you have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of your data (subject to legal requirements)
- Object to processing of your information
- Request data portability
- Withdraw consent where applicable
7. Data Retention
We retain your information for as long as necessary to:
- Provide our services to you
- Comply with legal and regulatory requirements
- Resolve disputes and enforce our agreements
- Prevent fraud and abuse
Transaction records are typically retained for 7 years in compliance with South African financial regulations.
8. International Transfers
Your data may be transferred to and processed in countries outside South Africa. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through the app. Your continued use of our services after such changes constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: privacy@mytip.co.za
- Phone: +27 21 123 4567
- Address: Johannesburg, South Africa